WAKE

Science-backed morning light therapy to naturally boost your energy

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We're here to help with any questions about the WAKE app, your subscription, or troubleshooting issues.

We typically respond within 24-48 hours

Frequently Asked Questions

What is WAKE?

WAKE is a morning light therapy app that uses scientifically-backed protocols to help you wake up naturally and feel more energized. By exposing yourself to specific light patterns upon waking, you can regulate your cortisol levels and reduce dependency on caffeine.

What do I get with WAKE Pro?

WAKE Pro includes:

  • Unlimited guided wake sessions - Access all morning light therapy sessions
  • Multiple session types - Deep, light, and energizing sessions to match your needs
  • Progress tracking - Track your streak and see your transformation over 30 days
  • Wake alarm integration - Set alarms that launch directly into your session
  • Milestone celebrations - Track achievements at Day 7, 14, and 30
  • All future updates - New sessions and features as we add them

How do I cancel my subscription?

You can cancel your subscription anytime through your iPhone's Settings:

  1. Open Settings on your iPhone
  2. Tap your Apple ID at the top
  3. Tap Subscriptions
  4. Select WAKE
  5. Tap Cancel Subscription

Your access continues until the end of your billing period.

How do I request a refund?

If you're not satisfied with WAKE, you can request a refund through Apple within 7 days of purchase. Visit reportaproblem.apple.com and sign in with your Apple ID to submit a refund request.

The app isn't working properly. What should I do?

Try these steps:

  1. Force quit WAKE and reopen it
  2. Make sure you have the latest version from the App Store
  3. Restart your iPhone
  4. Check that notifications are enabled for WAKE in Settings

If the problem persists, email us at support@wakealarm.app with a description of the issue.

Is my data private?

Yes. All your session data, streaks, and preferences are stored locally on your device. We don't collect personal information or track you across apps. See our Privacy Policy for full details.

Legal Documents

Still Need Help?

Our support team is ready to assist you with any questions or issues.